Shipping policy

At Jiaah Silver, we are committed to delivering your precious 92.5 sterling silver jewelry safely and on time. We understand that receiving your order is the most exciting part of shopping, and we strive to make the process as smooth as possible.

 

1. Domestic Shipping (India)

 

We are proud to offer Pan India Free Shipping on all prepaid orders. Whether you are in a metro city or a remote town, we ensure your silver reaches you without any extra shipping cost.

  • Shipping Cost: FREE for all prepaid orders across India.

  • Cash on Delivery (COD): [Optional: We offer COD services for an additional flat fee of ₹100 / Free for orders above ₹2,000].

  • Estimated Delivery Time: Standard delivery typically takes 5-7 business days depending on your location. Metro cities may receive orders sooner (3-4 days).

 

2. International Shipping

 

[Include this section if you ship globally, otherwise remove] We ship our exclusive silver collection worldwide!

  • Shipping Cost: Calculated at checkout based on the weight of the package and destination country.

  • Customs & Duties: International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the customer.

  • Estimated Delivery Time: 10-15 business days.

 

3. Order Processing

 

  • Dispatch Time: We aim to dispatch all orders within 24-48 hours of receiving them.

  • Business Days: Our warehouse operates Monday through Saturday. Orders placed on Sundays or Public Holidays will be processed on the next business day.

  • Delays: In rare cases of high demand or courier delays (due to weather or operational issues), shipment may take slightly longer. We appreciate your patience in such situations.

 

4. Tracking Your Order

 

Once your order is shipped, you will receive a confirmation email and SMS with your Tracking ID and a link to track your package live.

  • Courier Partners: We trust only the best. Your jewelry is shipped via [Blue Dart, Delhivery, or DTDC] to ensure maximum safety.

 

5. Tampered or Damaged Packages

 

Safety is our priority. If you believe your package has been tampered with or looks damaged upon delivery:

  1. Do not accept the package from the courier.

  2. Take a photo/video of the package condition.

  3. Contact our customer support immediately.

Note: We highly recommend recording an unboxing video of your package. This helps us resolve any claims of missing or damaged items instantly.

 

6. Contact Us

 

If you have any questions regarding your shipment, please don't hesitate to reach out.

  • Phone/WhatsApp: +91 9898442832

  • Email: jiaahsilver@gmail.com

  • Support Hours: 24/7 via Chat & Email